Keeping Simple Our Website Terms & Legal Information

1. Who we are

In simple English: This section tells you who is responsible for your data, how to contact us, and who to speak to if you have any privacy questions.

Data controller: [full legal name]
Trading name: anr.design
Business address: [insert address]
Email: [insert privacy email or general contact email]
Phone: [insert phone number]
Website: anr.design

If you have any questions about this policy or how we use your personal data, please contact us using the details above.

2. The personal data we collect

In simple English: This section explains what information we may collect about you, such as your name, email address, project details, or website usage data.
Depending on how you interact with us, we may collect the following personal data: • your name • business name • email address • phone number • billing address and project address • information you include in contact forms, emails, briefs, questionnaires, or project enquiries • records of our communications with you • payment and invoicing information • technical and usage information, such as IP address, browser type, device information, pages viewed, and approximate location derived from IP • cookie and tracking information, where relevant and permitted ⸻ 3. How we collect personal data In simple English: This section explains where your information comes from. Usually, it comes directly from you, from your use of the website, or from tools we use to run the business. We may collect personal data: • directly from you when you contact us, submit a form, request a quote, book a call, sign up for updates, or become a client • automatically when you use our website, through server logs, cookies, and similar technologies • from third parties acting on your instructions, such as a colleague, partner, or referral source • from publicly available business sources, where appropriate for business-to-business communications ⸻ 4. Why we use your personal data and our lawful bases In simple English: This section explains why we use your information and the legal reasons we are allowed to use it. We use personal data for the following purposes: To respond to enquiries and provide quotes We use your details to reply to messages, discuss your project, and prepare proposals. To deliver our services We use personal data to onboard clients, design and build websites, manage projects, provide support, and communicate about work in progress. To manage payments, accounts, and records We use relevant data for invoicing, bookkeeping, tax, and compliance. To improve our website and services We may use technical and usage data to understand how people use our site and improve performance, content, and user experience. To send marketing communications We may send updates, offers, or news about our services where we are legally allowed to do so. To protect our business and website We may process data to maintain security, prevent misuse, investigate suspected fraud, and protect our rights. ⸻ 5. Cookies and similar technologies In simple English: This section explains whether the website uses cookies or tracking tools, what they do, and when we ask for your permission. Our website may use cookies and similar technologies, such as analytics tags, pixels, scripts, or local storage tools. Some of these technologies are strictly necessary for the website to function properly. Others help us understand website usage, remember preferences, or measure the effectiveness of our marketing. Where UK law requires consent, we will ask for it before placing or using non-essential cookies or similar technologies. You can manage your cookie preferences through our cookie banner or your browser settings. ⸻ 6. Direct marketing In simple English: This section explains whether we may send you marketing emails or updates, and how you can opt out. If you subscribe to updates or ask to hear from us, we may send you marketing by email or other electronic means where permitted by law. You can unsubscribe at any time by using the link in the email or by contacting us. ⸻ 7. Who we share personal data with In simple English: This section explains who we may share your data with to run the business, such as hosting providers, payment tools, or trusted contractors. We may share personal data only where reasonably necessary with: • website hosting and infrastructure providers • domain, email, and cloud service providers • analytics and website tool providers • CRM, form, scheduling, and newsletter platforms • payment processors and accounting software providers • trusted freelancers or contractors working under confidentiality obligations • professional advisers, such as accountants, lawyers, or insurers • regulators, courts, law enforcement, or other authorities where required by law We do not sell personal data. ⸻ 8. International transfers In simple English: This section explains that some of the tools we use may store or process data outside the UK, and that we take steps to keep those transfers lawful. Some of our service providers may process personal data outside the UK. Where we make a restricted transfer of personal data, we will do so only where permitted by law and with appropriate safeguards in place. ⸻ 9. How long we keep personal data In simple English: This section explains how long we keep your information and why we do not keep it forever. We keep personal data only for as long as necessary for the purpose for which it was collected, including to satisfy legal, accounting, tax, or reporting obligations. Typical retention periods may include: • general enquiries: up to [12 / 24] months after last contact • client project records and correspondence: usually up to [6 years] after the end of the client relationship • accounting, tax, and VAT records: retained for the period required by law • marketing consent and suppression records: for as long as needed to demonstrate compliance and honour opt-out requests ⸻ 10. Data security In simple English: This section explains that we take reasonable steps to protect your data, but no website or system can promise absolute security. We use appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. ⸻ 11. Your rights In simple English: This section explains the rights you may have over your personal data, such as asking to see it, correct it, delete it, or object to how it is used. Under UK data protection law, you may have the right to: • access the personal data we hold about you • request correction of inaccurate or incomplete data • request deletion of your personal data in certain circumstances • restrict how we use your data in certain circumstances • object to processing based on legitimate interests • object to direct marketing • receive a copy of certain personal data in a portable format • withdraw consent at any time where we rely on consent ⸻ 12. Complaints In simple English: This section explains what to do if you are unhappy with how we have handled your data, including your right to complain to the ICO. We hope to resolve any concern directly. If you believe we have handled your personal data unlawfully or unfairly, you also have the right to complain to the Information Commissioner’s Office (ICO). ⸻ 13. Children In simple English: This section explains that our services are aimed at adults and businesses, not children, and that we do not knowingly collect children’s data. Our website and services are generally aimed at businesses and adults, not children. We do not knowingly collect personal data from children through our website. ⸻ 14. Third-party websites In simple English: This section explains that if you click links to other websites, their privacy rules apply instead of ours. Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of those third parties. ⸻ 15. Changes to this policy In simple English: This section explains that we may update this privacy policy from time to time, and the newest version will always appear on the website. We may update this privacy policy from time to time to reflect changes in the law, our services, or the way we use personal data.

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